Cancellation / Health & Safety Policy
Please take note of our current policies,
these policies are in place to ensure the smooth operating of our salon so that all of our clients can enjoy a memorable and relaxing experience.
Please arrive 10 minutes prior to your scheduled appointment, this allows time for consultation.
Arriving late to your appointment may mean a reduction in treatment time or full cancellation/no show if the
treatment can't be performed in full.
CANCELLATION & NO SHOW POLICY
If you find yourself unable to keep an appointment, we kindly request 24 hours’ notice.
This courtesy enables us to schedule another client in this time.
If 24 hours notice isn’t given or you simply don't show up you will be charged 100% of the booked appointment.
Many of our clients (re)book well in advance - should you need to reschedule pre-booked appointments on a regular basis
please don't be offended if we ask you to start booking in closer to the time the appointment is required.
Whilst we love children dearly our policy strictly prohibits toddlers/children in the salon/day spa.
Exceptions for babies/infants secured in capsules/prams may be made with prior arrangement,
We accept Cash, Eftpos, Internet Banking, Visa, Mastercard & Oxipay for purchases over $199.
We ask that you turn your phone “off” or on “silent” during the duration of your treatment for total RELAXATION.
We have offer 12 Car Parks right outside the front of the salon,
disability access including wheel chair access is available.
GIFT VOUCHERS TERMS & CONDITIONS
At the time of your booking please quote your voucher number.
Vouchers are not transferable or redeemable for cash and must be presented on arrival of your appointment.
Please keep your voucher in a safe place - stolen or lost vouchers cannot be replaced or refunded.
Vouchers can be redeemed for salon treatments and product purchases at normal retail price only - not valid with any other offer.
Cancellations & No Shows Policy applies.
All Gift Vouchers have a 9 month Expiry from date of purchase.
*All prices and treatments are subject to change.
We greatly appreciate your understanding and look forward to pampering you soon x